Counselling for problems in geriatric care
The complaints office advises people in need of care, relatives, legal carers, acquaintances and carers on issues relating to care for the elderly.
Course description
The complaints office is a point of contact for elderly people in need of care, their relatives, legal carers, acquaintances, neighbours and also nursing staff for concerns about Munich facilities and services for the elderly. Complainants receive expert advice and support here. After consultation, on-site research is carried out and solutions and improvements are agreed. The effects of these are reviewed and assessed together with all parties involved after an appropriate period of time. The Complaints Office acts in advance of the statutory bodies (care home supervisory authorities, care insurance funds) for individual cases.
Contact Us
Beschwerdestelle für Probleme in der Altenpflege
Internet address
Phone number
Postal address
Beschwerdestelle für Probleme in der Altenpflege
Burgstraße 4
80331 München
Contact address
Burgstraße 4
80331 München
Consultation hours:Mon. 9am - 12pm and 1pm - 4pmThu. 9am - 12pmMi. 1pm - 7pmThu. 9am - 12pm and 1pm - 4pmFri. 9am - 12pmIndividual appointments can be arranged on request.
Availability
- Available:Barrier-free access
- Available:Parking for disabled people
Assistance for visually impaired people and those who are deaf or hard of hearing is available, subject to certain restrictions. Please enquire by telephone.