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Counselling for problems in geriatric care
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Counselling for problems in geriatric care

The complaints office advises people in need of care, relatives, legal carers, acquaintances and carers on issues relating to care for the elderly.

Contact points

Description

The complaints office is a point of contact for elderly people in need of care, their relatives, legal carers, acquaintances, neighbours and also nursing staff for concerns about Munich facilities and services for the elderly. Complainants receive expert advice and support here. After consultation, on-site research is carried out and solutions and improvements are agreed. The effects of these are reviewed and assessed together with all parties involved after an appropriate period of time. The Complaints Office acts in advance of the statutory bodies (care home supervisory authorities, care insurance funds) for individual cases.

Links and downloads

Contact

Beschwerdestelle für Probleme in der Altenpflege

Website

Telephone

Postal address

Beschwerdestelle für Probleme in der Altenpflege

Burgstraße 4
80331 München

Address

Burgstraße 4
80331 München

Consultation hours:Mon. 9am - 12pm and 1pm - 4pmThu. 9am - 12pmMi. 1pm - 7pmThu. 9am - 12pm and 1pm - 4pmFri. 9am - 12pmIndividual appointments can be arranged on request.

Availability

  • Wheelchair access
  • Disabled parking

Assistance for visually impaired people and those who are deaf or hard of hearing is available, subject to certain restrictions. Please enquire by telephone.

Directions

Public transport

Related services

Suggestion of legal support

If an adult can no longer manage their own affairs due to a mental illness or disability, you can apply for guardianship.

Assistance in senior living facilities

If you need to move to an assisted living facility for health reasons, the Social Security Office can help you.

Old people's and service centres (ASZ)

The centres for the elderly and service centres offer local advice and practical help for older people and their relatives.

Subsidy for meals on wheels/ social lunches

Anyone who is unable to do their shopping or prepare a hot meal can apply for a subsidy for meals on wheels or the social lunch programme.

Advice from the Munich counselling associations

The Munich guardianship associations provide information and advice on health care proxies, advance care directives and questions of guardianship law.

Household help

Help for people who need support from others to continue household chores or physical activities.

Grant for the purchase of a computer for senior citizens

If you are a senior citizen and have bought a laptop, computer or tablet, the City of Munich will support your purchase with a grant.

Notarisation of a care directive

With a care directive, you can specify who should - or should not - take on this task if care is required.

Home visits by occupational therapists - THEA mobil

If you suffer from a chronic illness and need occupational therapy but find it too difficult to go to a practice, you can arrange a home visit.

Counselling centres for older people and relatives

Are you an older person or a person in need of care looking for support? Would you like advice as a relative or carer? These centres can help.