Counselling for problems in geriatric care

The complaints office advises people in need of care, relatives, legal carers, acquaintances and carers on issues relating to care for the elderly.

Course description

The complaints office is a point of contact for elderly people in need of care, their relatives, legal carers, acquaintances, neighbours and also nursing staff for concerns about Munich facilities and services for the elderly. Complainants receive expert advice and support here. After consultation, on-site research is carried out and solutions and improvements are agreed. The effects of these are reviewed and assessed together with all parties involved after an appropriate period of time. The Complaints Office acts in advance of the statutory bodies (care home supervisory authorities, care insurance funds) for individual cases.

Landeshauptstadt München

Direktorium
Beschwerdestelle für Probleme in der Altenpflege

Phone number

Postal address

Landeshauptstadt München
Direktorium
Beschwerdestelle für Probleme in der Altenpflege

Burgstraße 4
80331 München

Contact address

Burgstraße 4
80331 München

Consultation hours:Mon. 9am - 12pm and 1pm - 4pmThu. 9am - 12pmMi. 1pm - 7pmThu. 9am - 12pm and 1pm - 4pmFri. 9am - 12pmIndividual appointments can be arranged on request.

Related services

Assistance for the elderly: subsidies for travel costs, telephone, home emergency call

The elderly care service supports senior citizens with travel allowances, telephone assistance and home emergency call systems.

Dental home visits for the elderly and people in need of care

If you are unable to visit a dental practice due to personal restrictions, you can arrange a home visit.

Advice from the Munich counselling associations

If you have any questions about legal guardianship and pension provision, Munich's guardianship associations can advise you locally, free of charge and confidentially.

Munich Care Exchange

Whether inpatient care, short-term care, day care, outpatient care or care at home - the Munich Care Exchange helps you to find suitable offers.

Counselling centres for older people and relatives

Are you an older person or a person in need of care looking for support? Would you like advice as a relative or carer? These centres can help.

Support in old age

In its social community centre, older people and their relatives receive advice on issues relating to home and nursing care as well as financial assistance.

Suggestion of legal support

If an adult can no longer manage their own affairs due to a mental illness or disability, you can apply for guardianship.

Subsidy for meals on wheels/ social lunches

Anyone who is unable to do their shopping or prepare a hot meal can apply for a subsidy for meals on wheels or the social lunch programme.

Assistance in senior living facilities

If you need to move to an assisted living facility for health reasons, the Social Security Office can help you.

Notarisation of a health care proxy

If you want to delegate the management of your legal affairs to someone else, you need a power of attorney, which we can notarise on request.