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Counselling for problems in geriatric care
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Counselling for problems in geriatric care

The complaints office advises people in need of care, relatives, legal carers, acquaintances and carers on issues relating to care for the elderly.

Contact points

Course description

The complaints office is a point of contact for elderly people in need of care, their relatives, legal carers, acquaintances, neighbours and also nursing staff for concerns about Munich facilities and services for the elderly. Complainants receive expert advice and support here. After consultation, on-site research is carried out and solutions and improvements are agreed. The effects of these are reviewed and assessed together with all parties involved after an appropriate period of time. The Complaints Office acts in advance of the statutory bodies (care home supervisory authorities, care insurance funds) for individual cases.

Links and downloads

Landeshauptstadt München

Direktorium
Beschwerdestelle für Probleme in der Altenpflege

Internet address

Phone number

Postal address

Landeshauptstadt München
Direktorium
Beschwerdestelle für Probleme in der Altenpflege

Burgstraße 4
80331 München

Address

Burgstraße 4
80331 München

Consultation hours:Mon. 9am - 12pm and 1pm - 4pmThu. 9am - 12pmMi. 1pm - 7pmThu. 9am - 12pm and 1pm - 4pmFri. 9am - 12pmIndividual appointments can be arranged on request.

How to find us

Public transport

Related services

Preventive home visits for older people

Preventive home visits are intended to help recognise emergency and dangerous situations among older people at an early stage.

Household help

Help for people who need support from others to continue household chores or physical activities.

Subsidy for meals on wheels/ social lunches

Anyone who is unable to do their shopping or prepare a hot meal can apply for a subsidy for meals on wheels or the social lunch programme.

Suggestion of legal support

If an adult can no longer manage their own affairs due to a mental illness or disability, you can apply for guardianship.

Grant for the purchase of a computer for senior citizens

If you are a senior citizen and have bought a laptop, computer or tablet, the City of Munich will support your purchase with a grant.

Old people's and service centres (ASZ)

The centres for the elderly and service centres offer local advice and practical help for older people and their relatives.

Support in old age

In its social community centre, older people and their relatives receive advice on issues relating to home and nursing care as well as financial assistance.

Munich Care Exchange

Whether inpatient care, short-term care, day care, outpatient care or care at home - the Munich Care Exchange helps you to find suitable offers.

Assistance for the elderly: subsidies for travel costs, telephone, home emergency call

The elderly care service supports senior citizens with travel allowances, telephone assistance and home emergency call systems.

Advice from the Munich counselling associations

The Munich guardianship associations provide information and advice on health care proxies, advance care directives and questions of guardianship law.