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Counselling for problems in geriatric care

Counselling for problems in geriatric care

The complaints office advises people in need of care, relatives, legal carers, acquaintances and carers on issues relating to care for the elderly.

Contact

Description

The complaints office is a point of contact for elderly people in need of care, their relatives, legal carers, acquaintances, neighbours and also care staff with concerns about Munich's elderly care facilities and services. Complainants receive expert advice and support here. After consultation, on-site research is carried out and solutions and improvements are agreed. The effects of these are reviewed and assessed together with all parties involved after an appropriate period of time. The Complaints Office acts in advance of the statutory bodies (care home supervisory authorities, care insurance funds) for individual cases.

Links & Downloads

Landeshauptstadt München

Direktorium
Beschwerdestelle für Probleme in der Altenpflege

Please note: An FFP2 respirator must be worn when visiting the office.

Internet

Phone

Postal address

Landeshauptstadt München
Direktorium
Beschwerdestelle für Probleme in der Altenpflege

Burgstraße 4
80331 München

Fax: +49 89 233-21973

Address

Burgstraße 4
80331 München

Consultation hours:
Mon. 9 - 12 and 13 - 16 o'clock
Tue. 9 - 12 a.m
Wed. 1 - 7 p.m
Thurs. 9 - 12 and 13 - 16 o'clock
Fri. 9 - 12 a.m

Individual appointments can be arranged on request.

Please note that an FFP2 mask must be worn when visiting the office.

Directions

Public transport

Related services

Notarisation of a care directive

If you want to specify who should take over legal care for you if necessary, you need a care directive, which we can notarise on request.

Advice from the Munich counselling associations

If you have any questions about legal guardianship and pension provision, Munich's guardianship associations can advise you locally, free of charge and confidentially.

Preventive home visits for older people

Preventive home visits are intended to help recognise emergency and dangerous situations among older people at an early stage.

Suggestion of legal support

If an adult can no longer manage their own affairs due to a mental illness or disability, you can apply for guardianship.

Assistance in senior living facilities

If you need to move to an assisted living facility for health reasons, the Social Security Office can help you.

Notarisation of a health care proxy

If you want to delegate the management of your legal affairs to someone else, you need a power of attorney, which we can notarise on request.

Home visits by occupational therapists - THEA mobil

If you suffer from a chronic illness and need occupational therapy but find it too difficult to go to a practice, you can arrange a home visit.

Munich Care Exchange

Whether inpatient care, short-term care, day care, outpatient care or care at home - the Munich Care Exchange helps you to find suitable offers.

Dental home visits for the elderly and people in need of care

If you are unable to visit a dental practice due to personal restrictions, you can arrange a home visit.

Old people's and service centres (ASZ)

The centres for the elderly and service centres offer local advice and practical help for older people and their relatives.