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Counselling for problems in geriatric care

Counselling for problems in geriatric care

The complaints office advises people in need of care, relatives, legal carers, acquaintances and carers on issues relating to care for the elderly.

Contact

Description

The complaints office is a point of contact for elderly people in need of care, their relatives, legal carers, acquaintances, neighbours and also care staff with concerns about Munich's elderly care facilities and services. Complainants receive expert advice and support here. After consultation, on-site research is carried out and solutions and improvements are agreed. The effects of these are reviewed and assessed together with all parties involved after an appropriate period of time. The Complaints Office acts in advance of the statutory bodies (care home supervisory authorities, care insurance funds) for individual cases.

Links & Downloads

Landeshauptstadt München

Direktorium
Beschwerdestelle für Probleme in der Altenpflege

Please note: An FFP2 respirator must be worn when visiting the office.

Internet

Phone

Postal address

Landeshauptstadt München
Direktorium
Beschwerdestelle für Probleme in der Altenpflege

Burgstraße 4
80331 München

Fax: +49 89 233-21973

Address

Burgstraße 4
80331 München

Consultation hours:
Mon. 9 - 12 and 13 - 16 o'clock
Tue. 9 - 12 a.m
Wed. 1 - 7 p.m
Thurs. 9 - 12 and 13 - 16 o'clock
Fri. 9 - 12 a.m

Individual appointments can be arranged on request.

Please note that an FFP2 mask must be worn when visiting the office.

Directions

Public transport

Related services

Munich Care Exchange

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Preventive home visits for older people

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Home visits by occupational therapists - THEA mobil

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Advice from the Munich counselling associations

If you have any questions about legal guardianship and pension provision, Munich's guardianship associations can advise you locally, free of charge and confidentially.

Notarisation of a care directive

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Suggestion of legal support

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Assistance in senior living facilities

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