Taxi and hire car complaints

If you have had a bad experience with a taxi or hire car, you can file a complaint with the taxi office.

Description

For taxi journeys, you can also contact the professional associations of taxi drivers.

If the taxi or hire car does not turn up when ordered, you must contact the relevant booking centre directly. As the dispatch centres are not subject to our official supervision, we have no legal means of sanctioning this. Misbehaviour by drivers in road traffic (e.g. tailgating, tailgating, insulting, incorrect parking) can only be prosecuted by the police.

Prerequisites

Please use the taxi complaint form.
Please have the following information about your complaint ready:

  • Vehicle registration number
  • Licence number of the taxi (if known)
  • Date and time of the incident
  • Description of the incident
  • Details of witnesses (if known)

Questions & Answers

What rights do I have as a passenger in a taxi?
For example, that

  • the transport prices are adhered to
  • a receipt is issued on request
  • short journeys are not refused
  • no detours are taken

Legal basis

PBefG (Passenger Transport Act)
BOKraft (Ordinance on the operation of road passenger transport companies)

Landeshauptstadt München

Kreisverwaltungsreferat
Hauptabteilung III
Gewerbeangelegenheiten und Verbraucherschutz
Gewerblicher Kraftverkehr

Internet

Postal address

Landeshauptstadt München
Kreisverwaltungsreferat
Hauptabteilung III
Gewerbeangelegenheiten und Verbraucherschutz
Gewerblicher Kraftverkehr

Ruppertstraße 19
80466 München

Fax: +49 89 233-45174

Address

Implerstraße 11
81371 München

By appointment only

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