Emergency assistance in the absence of a residence permit

Description

we would like to be available for emergencies at all times.

However, if your request is not an emergency, we will have to ask you to come back at a later date. We regret that in this case we will not be able to deal with your case on that day. Please understand that we need to utilise our resources efficiently in order to be able to act quickly in emergencies.

• Only proven emergencies will be processed.
• Only fictitious certificates, toleration certificates or border crossing certificates will be issued.

What is an emergency?
An emergency is an unforeseeable situation in which a document is required immediately, otherwise there is a risk of damage. This applies in the following cases:

• Imminent loss of employment
• Impending loss of benefits (e.g. unemployment benefit or student loan)
• Urgent travel for personal or professional reasons within the next seven days (e.g. business trip, illness, death)

The Foreigners Office examines and decides whether an emergency exists.

Attention
A change of employer or taking up employment is not an emergency. Please use our online form.

Book an appointment for the emergency service point

• Appointment: Student, university graduate or self-employed person
• Appointment: Other customers